Everything you might want to know

Frequently Asked Questions

Heat Therapy

Where can I warm it up?

You can warm it up either in the microwave or in boiling water. Please don’t warm it up in the oven, as it damages the foil.

Can I warm it up in the oven?

Please don’t warm it up in the oven, as it damages the foil.

How long should I warm it up in the microwave?

The first time you warm it up you should find out your personally ideal warming time, as microwave power and individual temperature perception differ. 


1. Warm it up for 1:10 minutes. 

2. Turn it around. 

3. Warm it up for another 1:10 minutes. 

4. Warm it in 10 seconds steps until you reach your personally ideal temperature. 


Next time you warm it up, take the full time you warmed it up in your initial procedure. Divide it in two sections between which you turn it around for a perfectly even temperature distribution.

How long should I warm it up in the water bath?

Leaving your MOQY® Moor Heating pad in boiling water for around 8 minutes will leave it nicely hot and smooth. After you got the water boiling you can drag the pot away from the hot plate and put your MOQY® in.

Can I warm it up with the cotton cover?

Absolutely!

How should I adjust the settings of my microwave?

Most important: The broiler function has to be off, as it will damage your heating pad. 

If possible, set the wattage to 600-800 watts. Should your microwave wattage not be adjustable we recommend adjusting the initial warming time. If the wattage is above 800 watts, reduce the initial warming time for 10 seconds. For 900 watts for example you can warm it up for 1:00 minute, turn it around, warm it for another 1:00 period and finally approach your personally ideal temperature in 10 seconds steps. For 1000 watts, concludingly, warm it up for 50 seconds, turn it around, warm it for another 50 seconds and finally approach your personally ideal temperature in 10 seconds steps.

Can I fold it so that it fits in my microwave?

Absolutely!

Where can I apply it?

Heating Pad for Back and Stomach: As the name implies, this one is best suited for the lower back and the stomach area. It however has a universal shape which makes it possible to use it as a warmer for your feet, to relieve tension after a workout on specific areas of your legs or arms, you can use it on your hips and even on your neck. The cotton cover with velcro-straps enables you to freely walk around while wearing it on your stomach or lower back. 


 Heating Pad for Neck and Shoulders: You might have guessed; this one is best suited for the neck and shoulders area. It's specifically shaped for relieving neck and shoulders pain. However, this shape is surprisingly effective against migraine and headaches, as not only your forehead is covered but also your temples, which accelerates and deepens the effect. 


In Heat Therapy both are helpful for: 

- Muscle Tension

- Back Pain

- Sciatica

- Lumbago

- Stomach and Kidney Pain

- Earache

- Menstrual Pain

- Rheumatic Complaints

Cold Therapy

Where can I cool it down?

You can cool it down in the fridge or in the freezer.

How long should I cool it down in the fridge?

For an optimally cool temperature leave it in the fridge for at least 90 minutes at a temperature not warmer than 40°F.

How long should I cool it down in the freezer?

Cool it down in the freezer from 30-60 minutes at 0°F.

Can I cool it down with the cotton cover?

In the fridge: Yes.

In the freezer: No.

Can I fold it so that it fits in my fridge/freezer?

In the fridge: Yes.

In the freezer: No.

Please don't put anything on top of it as it stacks the odds of a potential damage.

Where can I apply it?

Heating Pad for Back and Stomach: As the name implies, this one is best suited for the lower back and the stomach area. It however has a universal shape which makes it possible to use it as a warmer for your feet, to relieve tension after a workout on specific areas of your legs or arms, you can use it on your hips and even on your neck. You can even place it on your forehead when suffering from Migraine! The cotton cover with velcro-straps enables you to freely walk around while wearing it on your stomach or lower back. 


 Heating Pad for Neck and Shoulders: You might have guessed; this one is best suited for the neck and shoulders area. It's specifically shaped for relieving neck and shoulders pain. However, this shape is surprisingly effective against migraine and headaches, as not only your forehead is covered but also your temples, which accelerates and deepens the effect. 


 In Cold Therapy both are helpful for:

- Inflammations

- Headache/Migraine

- Circulatory Complaints

- Fever

- Insect Bites

- Bruises 

Storage

Where should I store it?

The best place to store it is (as weird as that sounds) the fridge. It keeps it cool and thus extends its lifespan. If that doesn't work for you, you can also store it in the packaging. Should you not have your package anymore it is best to store it at a dry and dark place, it shouldn't be exposed to sunlight.

Payment

Which payment methods do you accept? 

We accept all major Credit Cards, Debit Cards and Paypal. These are all of our accepted payment methods: American Express, Apple Pay, Amazon Pay, Diners Club, Discover, Google Pay, JCB, Mastercard, Paypal, Shopify Pay, Visa.

Is my data safe?

Your data is being processed through a secured server, which you can tell from the https:// you see in your browser address field. To further ensure your security we are certified by McAfee.

Shipping

Which countries do you ship to? 

Currently we only ship within the U.S..

What are the shipping costs?

Good news: Shipping is free!

Which shipping providers do you work with?

For the most reliable and fast delivery we work with the three major U.S. carriers: UPS, USPS and DHL.

How long will I have to wait until I receive my heating pad?

You can expect to receive your heating pad within 2-3 business days.

Returns

What if I don’t like it? Can I send it back?

The first thing to do is to send us an email to hello@mymoqy.com or call us at +1-305-9015939. If you didn’t use it (which is unlikely, we know) you can send it back and will receive a full refund. If you used it and found, you don’t like it you don’t need to send it back. Tell us about it and we’ll surely find a solution that you’re happy with.

How does the 1-year-free-exchange guarantee work?

In case your heating pad stops working during the first year of use, send us an email with a picture. If you treated it according to the manual and didn’t “rape” it, we’ll send you a new one for free.

Account

Do I have to register an account to make an order?

No, you can also check out as a guest.

Why should I create an account?

Creating an account has several benefits: If you make an order in the future, you save time as your shipping address and contact information is already saved. Should you want to return your heating pad you have an overview over your orders and can quickly access your order ID.

How can I delete my account?

If you want to delete your account send us an email to hello@mymoqy.com and we will follow your request as quickly as possible.

Service

When can I call you?

From 9am-6pm (EST) we are available via phone. If you want to talk, simply dial: +1-305—901-5939.

How do I reach you best?

The best way to reach us is via email, as our whole team is located in Germany. We promise to respond to each request in less than 24 hours. Simply send an email to hello@mymoqy.com. Looking forward to getting in touch!

Secure Payment

Fast Delivery

Shop Securely

Secure with SSL encryption:

Buyer and data protection

Certified Quality

Contact

  • +1-305-901-5939

  • hello@mymoqy.com


Secure Payment

Fast Delivery

Shop Securely

Secure with SSL encryption:

Buyer and data protection

Certified Quality

Contact

  • +1-305-901-5939

  • hello@mymoqy.com